Frequently asked questions


You’ve got questions, we’ve got answers. See below for some frequently asked questions. Can’t find the answer you’re looking for? Feel free to reach out via our Contact page.

What does it cost to use myhealthkey?

myhealthkey is currently included with the purchase of MOIS. There is no cost to your patients for registering or using myhealthkey.

Does myhealthkey provide medical advice or explanations on results?

No, patients should direct all questions regarding healthcare, including lab results and medical imaging reports, to their health care provider directly.

Which devices can I use myhealthkey on?

myhealthkey can be accessed from any computer, tablet, or smartphone, using the latest browser versions such as Chrome, Firefox, Safari, Edge, as well as Android and iOS mobile browsers.

Is my personal information in myhealthkey secure?

myhealthkey is committed to ensuring all Personal Information is protected. We have physical, electronic and procedural safeguards in place to help prevent unauthorized access and to maintain data security, thereby preventing unauthorized collection, use, or disclosure of personal information. All Personal Information shared with us is always securely stored within Canada. For more information on our Privacy Policy please visit

Who can use myhealthkey?

Individuals who are 19 + can register for a myhealthkey account. Every family member must have their own unique account. Families may speak with their physician to determine if a mature minor is eligible for a myhealthkey account.

How does myhealthkey benefit my patients?

myhealthkey is a way for your patients to stay informed and engaged in their healthcare, in a secure environment. With access to their labs and imaging reports, myhealthkey allows patients to track their health over time, and helps them make better informed decisions about their health.

How will myhealthkey benefit my clinic?

Evidence suggests that using PHR portals increases overall clinic efficiency by reducing call volumes in regards to lab results and appointments booking, as well as reducing follow up appointment requests with regards to lab results.

What is myhealthkey?

myhealthkey is an electronic personal health record (PHR) portal, fully integrated with the MOIS EMR, that allows patients to access their personal health information (medical labs and imaging reports) in a secure online environment. The portal also enables them to book appointments online, enabled by the primary care provider. The myhealthkey portal can be accessed from a computer, tablet, or mobile phone.