Bright Health Privacy Policy

Last Updated: Apr 13, 2021

This privacy policy applies to Bright Health Solutions Society, commonly known as Bright Health, the Bright Health website and all of its products including, but not limited to MOIS® EMR, MOIS Cloud, myhealthkey, miDASH, IntelliDASH, IntelliFY, RapidRx and Synapse (collectively “Sites and Products”). This policy sets out our policy on the gathering and use of personal information and personal health information (“Personal Information”) in its care. Bright Health is committed to providing safe Sites and Products and has implemented this Privacy Policy to demonstrate our firm commitment to your privacy. Bright Health complies with all federal and provincial legislation. Protecting personal information is of paramount importance to Bright Health.

Your use of our Sites and Products signifies your acknowledgement and consent to our Privacy Policy. If you do not agree to this Privacy Policy, please do not continue to use our Sites and Products. Your continued use of the Sites and Products signifies your acceptance of these terms and any changes in effect at the time of use.

Commitment to Security

Applications and systems hosted by Bright Health all have physical, electronic and procedural safeguards in place to help prevent unauthorized access and maintain data security. Bright Health applies security safeguards appropriate to the sensitivity of the information, such as retaining information in secure facilities and making personal information accessible only to authorized employees on a need-to-know basis.

Storage of Information

Personal information you share with us is stored on our database servers at secure data centers in Canada operated by Bright Health or third parties who have contractually agreed to equal or stronger privacy policies. For text messaging and credit card processing, Bright Health may use a third party service provider that may store information related to these services outside of Canada. In that eventuality the data may be subject to the laws of that jurisdiction. At no time does Bright Health store health information outside of Canada.

Disclosure of Information

Bright Health does not disclose Personal Information to third parties except i) to comply with legal requirements such as a law, regulation, warrant, subpoena or court order, ii) to deliver its products and services and where the third party has equal or stronger privacy policies and procedures in place, iii) in the case of miDASH and myhealthkey, information entered by a user may be shared with their health care provider who is subject to privacy regulation or iv) with your prior written consent. Note: In the case of a MOIS EMR physician who has joined the Health Data Coalition (“HDC”), aggregate and anonymous data may be transferred to the HDC uniquely for quality improvement in primary care. Under no circumstances does Bright Health sell, trade, barter, exchange or disclose for consideration any Personal Information.

In the eventuality of a merger or sale of Bright Health or its products, the receiving organization will be contractually obliged to maintain equal or stronger policies. You will be notified via email and/or prominent notice on our website of any change in ownership or uses of your Personal Information.

Use of Personal Information

Any information gathered or stored by our Sites and Products is used to deliver the services offered by those Sites and Products. It may also be used by Bright Health anonymously and in aggregate to improve our Sites and Products. It is also used to send you notices (in some cases relating to patient safety, for example) relating to our Sites and Products and, optionally, our organization.

Choice and Access to Personal Information

If your Personal Information changes, or if you no longer desire our service, you may correct, update, and delete/deactivate it by logging into your account and making the appropriate changes or by emailing our customer support at

Use of Cookies

Bright Health’s websites and its products may use a “cookie”. A cookie is a small file placed on the user’s computer or other devices. Such cookies are used uniquely to improve the user’s experience. They do not collect personal information. You may refuse the use of cookies by selecting the applicable settings on your computer. However, if you do this you may not be able to use the full functionality of the Site or Product.


There may be links from our Sites and Products to other web sites; note that this Privacy Policy applies only to our Sites and Products and not to web sites of other companies or organizations to which our Sites and Products may be linked. You must check on any linked sites for the privacy policy that applies to that site and/or make any necessary inquiries in respect of that privacy policy with the operator of the linked site. These links to third party websites are provided as a convenience and are for informational purposes only. Bright Health does not endorse, and is not responsible for, these linked websites.

Testimonials, Ratings and Reviews

We post customer testimonials on our website which may contain Personal Information. We obtain the customer’s consent prior to posting the testimonial and attaching the users name along with their testimonial. If you want your testimonial removed, please contact us at

Terms of Use

Users must abide by the Terms of Use for the Sites and Products that they use. If the Terms of Use are not acceptable, the Site and Products must not be used.


Bright Health has designated a Privacy Officer who is accountable for compliance with privacy legislation and these policies. All Bright Health employees receive privacy training and understand their responsibility to protect your health care information.

Updates to this Policy

Bright Health regularly reviews our privacy policies and practices and, from time to time, will update our Privacy Policy. If we make changes, we will post the new version on this website.

Contact Us

Questions regarding our privacy policies and practices can be directed to our Privacy Officer, whose contact details are located below.

Privacy Officer
Bright Health Solutions Society
Prince George, BC V2L 3M6
T: (250) 564-2644 F: (250) 564-2655