Frequently asked questions


You’ve got questions, we’ve got answers. See below for some frequently asked questions. Can’t find the answer you’re looking for? Feel free to reach out via our Contact page.

Do I need to sign a contract for a specified term with Bright Health?

No. We are very confident that you will be satisfied with our product, so much so that you may choose to leave if and when you want.

Do you also handle the IT work for my clinic, like Network, WiFi, printer help, etc?

No we do not handle the IT, but we will work with any IT provider you have.

Does the government have access to my data?

Definitely not. Your data is private and secure.

Do you resell data?

Definitely not. Your data is private and secure.

What happens to my data when I retire?

When you enter retirement you we move your data into Read Only Mode. You will continue to have access to your data.

Who owns my data?

You do, always.

Where is my data hosted?

We have two hosting options for MOIS, either on-premise or in the cloud. With on premise, you own your own server in your clinic. With MOIS Cloud, we securely host your data in the cloud, which provides you with the ability to use remote access.

What kind of hardware do I need to run MOIS?

A PC or MAC desktop, laptop, or tablet with minimum requirements will work. We do however recommend using a device with a keyboard and mouse for optimal functionality.

How often do you do software updates?

General software updates take place once or twice a year, however, many items such as lists and drug interaction software are updated more frequently throughout the year.

Is fax fully integrated with MOIS?

Yes, faxing is fully integrated allowing you to be a virtual office.

Can I send electronic prescriptions?


Can I sign documents in MOIS electronically?


What results can be downloaded into MOIS?

MOIS interfaces with CDX, CIX, POI and Excelleris, allowing for downloads of results (both labs and imaging) from basically everywhere in British Columbia. When it comes to private imaging clinics, we can only download results that are distributed via one of the above interfaces.

What is the cost to import data into MOIS?

Zero. There is no cost from Bright Health on electronic chart imports.

What does your migration process involve?

Our migration process is very collaborative. We work together 1:1 every step of the way. Our first step is defining our migration timeline together, factoring in any key dates with both your clinic and your current vendor. We then work together on mapping and migrating your data from your existing emr to MOIS. Prior to finalizing the import, we provide you with an opportunity to review charts so you may validate the quality of the data migration. When data is moved over, you’ll receive 1:1 training from our customer support team using your own clinic’s data. We’ll then work together to customize and optimize your new MOIS emr based on your clinic’s unique workflow. Once you’re up and running, you’ll have ongoing access to our live customer support at no additional cost.

I’m currently using another EMR, can you import all of my existing data?

Yes. We have a very thorough data mapping process to ensure your existing data moves over in an organized and planned manner to MOIS. Any data that is not readily mappable, will be located as a document/attachment on each patient chart.